Get The Help You Need When You Need It The Most

"In the most difficult moments. Everyone needs someone to help make it easier for (someone) to do something by offering one's services or resources. That's all I really am when anyone needs me."

By Booking This One On One Consultation, You agree to the terms of $35.99 per half hour with a 1-hour minimum. Additional time can be added per half hour based on the above price.

Your privacy is our TOP PRIORITY and ALL INFORMATION WILL BE HELD IN STRICT CONFIDENCE OF GOVERNED BY The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. LEARN MORE about The Health Insurance Portability and Accountability Act of 1996 CLICK Here

EXPERIENCE

Customer Care Assistant/Tech Support

• Provide troubleshooting assistance to customers.
• Apply coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world-class customer service/professionalism to a wide range of customers.
• Recommend products that best suit the customer. 

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 Customer Service/IHD TECH Support

• As a CSR helped resolve customer complaints via phone, email, mail, or social media.
• Use various communication tools to reach out to customers and verify account information. Greet customers warmly and problem determinations or reasons for calling. Assisted with the placement of orders, refunds, or exchanges.
• As an IHD Technical Support for, Frontier, Verizon, and Apple Technical support troubleshooting customer's devices and equipment for Data, Phone, Video, and Email accounts. Dispatched field technicians for service orders, new installs, and repairs. 

National Retailer — Supervisor 16 years

• Worked in management with the responsibility to help ensure customer service, supervise employees, enforce company regulations, and take care of various administrative tasks.
• Assisted in managing careers, scheduling employees, delegating daily assignments, implementing promotional campaigns, tracking inventories, analyzing and reporting sales data, and coordinating merchandise shipments. And also carried out disciplinary actions when necessary and served as primary enforcement of loss prevention tactics.

Local newspaper—Telesales Agent Representative

• As a Telesales Agent/Representative, we contact customers directly by telephone to make sales. As an effective telesales representative, I helped build repeat sales through strong customer relationships by focusing on customers’ wants and needs, rather than using high-pressure sales techniques.

EDUCATION

Currently, Studying Self Improvement The Basis For Community Development under the tutelage of The Honorable Minister Louis Farrakhan

Engaged in various  Online Studies

—   Areas of Customer Service

• Applied Operations Management - Inventory Models.
• Introduction to Digital Photography.
• Supply Chain Management.
• Operations Management.
• Strategic Management.
• Services Management.
• Applied Operations Management.

I am able to:

- Applying the fundamental aspects of customer service in a business;

- Advance a customer service program from fundamental to advanced levels

- Communicate and collaborate with customers, utilizing efficient communication processes.

- Obtained customer feedback to continuously refine a customer service program;

- Implement a customer service program in the hospitality industry, the retail industry, and the public sector.

Web Design & Tech

• Programming
• Digital Marketing
• Graphics and design
• Coding and Scripting
• Multimedia production
• Web application
• User experience design
• Visual design. Visual design focus on digital products that determine how a website looks and feels
• Using Design Software
• HTML
• CSS
• JavaScript
• Time management skills
• Communication skills
• Problem-solving skills
• Context
• Commerce
• Connection
• Communication
• Content
• Community
• Customization

As A Radio Personality

• Presented
• Music
• News
• Sports
• The weather
• The time and commercials.
• Interviewed guests and moderated panels or discussions on their shows.
• Announced station programming information, such as program schedules, station breaks for commercials, or public service information.

Ride Share Community

Performed Common duties required by a Ride Share Driver

• Picking up passengers,
• Transporting clients between places,
• Kept vehicles in good condition. 
• Performed safe driving,
• Communication,
• Time management,
• And customer service.

A Man of Many Hats

Wearing different hats means having several different jobs or roles. The Most Honorable Elijah Muhamad asked:

Do We Have The Qualified Men and Women for Self-Government?

His answer is:

"YES! We do not have to be equal in knowledge with every nation to be successful in operating our own government."

"We have enough technicians, such as mathematicians, construction engineers, civil engineers, mechanical engineers, electrical engineers, physicists, chemists, educators, agriculturists, navigators, and astronauts, among the 22 million or more of us.

You will find scholars or scientists whom we can use in every branch of government; then there are our own independent people outside this country who would be glad to help us get going in a country or state for ourselves"

Learn more about this here